Customer Service

We are online almost 18h/day , and we try to offer the best support for our services. For special needs please contact us using the contact form.
What canwe offer :

• DSG Tuning and Optimization Services
• ZF Transmission Tuning and Optimization
• Car ECU Remaps and Optimization
• FRF to BIN and SGO to BIN Services. We can also covert BIN to SGO and BIN to FRF for ALMOST ALL VAG Gearboxes.
• DSG Mechatronic units repair service. * Only within EU
• Multitronic Repair Services * Only within EU
• Mercedes G Tronic Repair Service * Only within EU
• DSG Mechatronic units spare parts. * Only within EU
• DSG Files in BIN , SGO , FRF, ODX format. (even factory files that are almost impossible to find)

• SOME Files are in BIN, some in SGO , some FRF format !!! Please read item description before you buy !!!
• CHECK BIN FILE SIZE BEFORE YOU BUY !! Adjusting file size to fit YOUR tool would cost extra.
• If the purchased file is a STOCK / ORI BIN and you need a SGO / FRF , please ask , we might have it and you can get it for free beside
  your order. Remapped BIN files can be converted to SGO / FRF against a price. Ask for a quote.
• BIN TO SGO / FRF Conversion is offered for stock files ! If you need a REMAP file converted , please contact us for the price !!!
• Some remapped files can be offered as SGO / FRF so you can flash them with tools that can flash this files ,
  like Vag Can Pro , Odis Engineering, CMD, Magic Motorsport.If you need a special BIN size file your Tuning Tool , please specify, we might be able to provide or adjust the size.
  
• SOME Tuning files made for CMD , X17 and some other tools are PATIALLY ENCRYPTED ! (but if you work with CMD should know that).
• When you purchase a DOWNLOADABLE FILE , the DOWNLOAD LINK will be in your Order Confirmation mail , so please
  double check your inbox before you start asking for download link.
• If you need a file that we do not have , please use the File Request under Service & Support.
• If you need a special file , remap , ori file and so long , please use the Special Request under Service & Support.
• We DO NOT run a FILE SERVICE website , so remap requests are NOT processed Instantly , please have patience!!!
  We can remap your car or DSG Gearbox upon request but this will take some time, please ask the delivery time BEFORE you place a special order.
• SGO to BIN and FRF to BIN Service is not an automated service, please do not expect INSTANT delivery. Each Request is
  processed manually.

We can also convert BIN 2 SGO / FRF the following gearboxes : DQ200 , DQ250 , DQ380 , DQ381 , DQ500 , DL501 , DQ400 , DL382 , DL800 , VL300 , VL381 , AL1000, AQ450
Offering also : DQ250 IMMO OFF , DQ200 IMMO OFF , DQ400 IMMO OFF , DL501 IMMO OFF , EDC17 IMMO OFF , MED17 IMMO OFF

!!! NO REFUNDS ON PURCHASED FILES !!!